A clever little trick that a good friend of mine taught me a while back:
When complaining to a company via email, for example an airline, a restaurant, a bank etc 'CC' watchdog@bbc.co.uk to send shivvers down the receiver's spine. It works a treat. I don't even know if that is the email for the real Watchdog, but who cares...just giving out the impression that they're watching over your correspondence ensures instantly better treatment!
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